রিটার্ন পলিসি

Since we primarily deal with fresh produce and perishable farm goods, we guarantee the freshness of our items at the moment they reach your doorstep. We encourage all customers to inspect their delivery as soon as it arrives.

To ensure the best experience, we offer a no-questions-asked replacement or return policy at the time of delivery:

• Please inspect all fruits, vegetables, meat, dairy, and other perishable items in the presence of our delivery rider.
• If any product is damaged, bruised, spoiled, or does not meet your quality expectations, you can return it directly to the delivery rider on the spot.
• You will not be charged for any returned item, and the final bill amount will be adjusted immediately.

For non-perishable or packaged goods (e.g., packaged grains, spices, oils, ghee, honey):

• You may request a return within 24 hours of delivery if the product is damaged, expired, or incorrect.
• To be eligible for a return, the product must be unused, in its original packaging, and with all seals and labels intact.
• Perishable items (like raw meat, fresh fish, leafy greens, or pasteurized milk) cannot be returned once the delivery is accepted and the rider leaves, unless there is a latent quality defect that could not be identified at the time of delivery.

Depending on the timing of your return and payment method, refunds will be handled as follows:

• Cash on Delivery (COD): For on-the-spot returns, the rider will instantly deduct the price of the returned item from your total bill. You only pay for what you keep.
• Pre-paid Orders: If you paid in advance (via mobile banking like bKash, Nagad, Rocket, or internet banking), the refunded amount will be processed and sent back to your original payment channel within 3 to 7 business days.
• Wallet/Loyalty Points: Points earned on any returned items will be deducted from your account balance.

If you discover an issue after the delivery rider has left:

1. Take clear photos of the affected product showing the issue or damage.
2. Contact our customer support team immediately via email at info@graambazaar.com or WhatsApp/Phone at +8801933235353.
3. Provide your Order ID and the details/photos of the product you wish to return.
4. Our support team will review your request and arrange for a pickup or replacement if eligible.

You can cancel your order free of charge at any time before it is dispatched for delivery. To cancel, please go to your Order History in the app or website and select "Cancel Order", or contact our customer support helpline directly.